Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that.

Quote by Donald Norman

Topics: Donald Norman Quotes

A big ethical question is what happens after people stop using the device. Does it...

A big ethical question is what happens after people stop using the device. Does it...

Knowing how people will use something is essential.

Knowing how people will use something is essential.

You won't catch me giving clear lectures.

You won't catch me giving clear lectures.

I believe that robots should only have faces if they truly need them.

I believe that robots should only have faces if they truly need them.

We expert teachers know that motivation and emotional impact are what matter.

We expert teachers know that motivation and emotional impact are what matter.

It is relatively easy to design for the perfect cases, when everything goes right, or...

It is relatively easy to design for the perfect cases, when everything goes right, or...

Our information lives will be better served when we are free to get to our...

Our information lives will be better served when we are free to get to our...

Beauty and brains, pleasure and usability - they should go hand in hand.

Beauty and brains, pleasure and usability - they should go hand in hand.

Sure, one can always get the students to relax and be happy - entertained, but...

Sure, one can always get the students to relax and be happy - entertained, but...

AS for all those mistakes I make - they are on purpose - to teach...

AS for all those mistakes I make - they are on purpose - to teach...

Everyday people are not very good designers.

Everyday people are not very good designers.

I believe that the Apple Shuffle is an excellent compromise among the conflicting requirements of...

I believe that the Apple Shuffle is an excellent compromise among the conflicting requirements of...

Readers always seem to think that the author has some control over the design of...

Readers always seem to think that the author has some control over the design of...

To me, error analysis is the sweet spot for improvement.

To me, error analysis is the sweet spot for improvement.

Am I an Apple bigot? No. I can critique their products and their customer service...

Am I an Apple bigot? No. I can critique their products and their customer service...

I prefer design by experts - by people who know what they are doing.

I prefer design by experts - by people who know what they are doing.

Scientists are always skeptics.

Scientists are always skeptics.

If you think the products don't match what you want from a product, don't buy...

If you think the products don't match what you want from a product, don't buy...

The problem with emotion was that it was clearly something important, but-at least according to...

The problem with emotion was that it was clearly something important, but-at least according to...

In my opinion, no single design is apt to be optimal for everyone.

In my opinion, no single design is apt to be optimal for everyone.