Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that.

Quote by Donald Norman

Topics: Donald Norman Quotes

So what does a good teacher do? Create tension - but just the right amount.

So what does a good teacher do? Create tension - but just the right amount.

You won't catch me giving clear lectures.

You won't catch me giving clear lectures.

The problem with emotion was that it was clearly something important, but-at least according to...

The problem with emotion was that it was clearly something important, but-at least according to...

I think there is a tendency in science to measure what is measurable and to...

I think there is a tendency in science to measure what is measurable and to...

It is relatively easy to design for the perfect cases, when everything goes right, or...

It is relatively easy to design for the perfect cases, when everything goes right, or...

Market segmentation s a natural result of the vast differences among people.

Market segmentation s a natural result of the vast differences among people.

Our information lives will be better served when we are free to get to our...

Our information lives will be better served when we are free to get to our...

Sure, one can always get the students to relax and be happy - entertained, but...

Sure, one can always get the students to relax and be happy - entertained, but...

Am I an Apple bigot? No. I can critique their products and their customer service...

Am I an Apple bigot? No. I can critique their products and their customer service...

If you think the products don't match what you want from a product, don't buy...

If you think the products don't match what you want from a product, don't buy...

Also note that invariably when we design something that can be used by those with...

Also note that invariably when we design something that can be used by those with...

Everyday people are not very good designers.

Everyday people are not very good designers.

AS for all those mistakes I make - they are on purpose - to teach...

AS for all those mistakes I make - they are on purpose - to teach...

Readers always seem to think that the author has some control over the design of...

Readers always seem to think that the author has some control over the design of...

And to get real work experience, you need a job, and most jobs will require...

And to get real work experience, you need a job, and most jobs will require...

I believe that the Apple Shuffle is an excellent compromise among the conflicting requirements of...

I believe that the Apple Shuffle is an excellent compromise among the conflicting requirements of...

Scientists are always skeptics.

Scientists are always skeptics.

User-centered design means working with your users all throughout the project.

User-centered design means working with your users all throughout the project.

In my opinion, no single design is apt to be optimal for everyone.

In my opinion, no single design is apt to be optimal for everyone.

I believe that robots should only have faces if they truly need them.

I believe that robots should only have faces if they truly need them.