Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that.

Quote by Donald Norman

Topics: Donald Norman Quotes

User-centered design means working with your users all throughout the project.

User-centered design means working with your users all throughout the project.

A big ethical question is what happens after people stop using the device. Does it...

A big ethical question is what happens after people stop using the device. Does it...

Beauty and brains, pleasure and usability - they should go hand in hand.

Beauty and brains, pleasure and usability - they should go hand in hand.

If you think the products don't match what you want from a product, don't buy...

If you think the products don't match what you want from a product, don't buy...

Our information lives will be better served when we are free to get to our...

Our information lives will be better served when we are free to get to our...

Knowing how people will use something is essential.

Knowing how people will use something is essential.

AS for all those mistakes I make - they are on purpose - to teach...

AS for all those mistakes I make - they are on purpose - to teach...

Readers always seem to think that the author has some control over the design of...

Readers always seem to think that the author has some control over the design of...

I've been looking at the iPod- the Apple iPod. One of the interesting things about...

I've been looking at the iPod- the Apple iPod. One of the interesting things about...

And to get real work experience, you need a job, and most jobs will require...

And to get real work experience, you need a job, and most jobs will require...

Also note that invariably when we design something that can be used by those with...

Also note that invariably when we design something that can be used by those with...

Am I an Apple bigot? No. I can critique their products and their customer service...

Am I an Apple bigot? No. I can critique their products and their customer service...

I prefer design by experts - by people who know what they are doing.

I prefer design by experts - by people who know what they are doing.

Market segmentation s a natural result of the vast differences among people.

Market segmentation s a natural result of the vast differences among people.

So what does a good teacher do? Create tension - but just the right amount.

So what does a good teacher do? Create tension - but just the right amount.

In my opinion, no single design is apt to be optimal for everyone.

In my opinion, no single design is apt to be optimal for everyone.

I believe that robots should only have faces if they truly need them.

I believe that robots should only have faces if they truly need them.

Scientists are always skeptics.

Scientists are always skeptics.

It is relatively easy to design for the perfect cases, when everything goes right, or...

It is relatively easy to design for the perfect cases, when everything goes right, or...

Sure, one can always get the students to relax and be happy - entertained, but...

Sure, one can always get the students to relax and be happy - entertained, but...