The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Quote by Tom Peters

Topics: Employees Quotes

If youre not confused, youre not paying attention.

If youre not confused, youre not paying attention.

The simple act of paying positive attention to people has a great deal to do...

The simple act of paying positive attention to people has a great deal to do...

Design is so critical it should be on the agenda of every meeting in every...

Design is so critical it should be on the agenda of every meeting in every...

South Africa has all the tools to compete in the new global village - an...

South Africa has all the tools to compete in the new global village - an...

Winners must learn to relish change with the same enthusiasm and energy that we have...

Winners must learn to relish change with the same enthusiasm and energy that we have...

Leaders don't create followers, they create more leaders.

Leaders don't create followers, they create more leaders.

There is no such thing as a minor lapse of integrity

There is no such thing as a minor lapse of integrity

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Test fast, fail fast, adjust fast.

Test fast, fail fast, adjust fast.

We found that the most exciting environments, that treated people very well, are also tough...

We found that the most exciting environments, that treated people very well, are also tough...

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Life is pretty simple: You do some stuff. Most fails. Some works. You do more...

Life is pretty simple: You do some stuff. Most fails. Some works. You do more...

Give a lot, expect a lot, and if you don't get it, prune.

Give a lot, expect a lot, and if you don't get it, prune.

All business success rests on something labeled a sale, which at least momentarily weds company...

All business success rests on something labeled a sale, which at least momentarily weds company...

Celebrate what you want to see more of.

Celebrate what you want to see more of.

If you're not confused, you're not paying attention.

If you're not confused, you're not paying attention.

If a window of opportunity appears, don't pull down the shade.

If a window of opportunity appears, don't pull down the shade.

If your company has a clean-desk policy, the company is nuts and you're nuts to...

If your company has a clean-desk policy, the company is nuts and you're nuts to...