The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Quote by Tom Peters

Topics: Employees Quotes

Test fast, fail fast, adjust fast.

Test fast, fail fast, adjust fast.

There is no such thing as a minor lapse of integrity

There is no such thing as a minor lapse of integrity

If youre not confused, youre not paying attention.

If youre not confused, youre not paying attention.

If a window of opportunity appears, don't pull down the shade.

If a window of opportunity appears, don't pull down the shade.

If you're not confused, you're not paying attention.

If you're not confused, you're not paying attention.

The simple act of paying positive attention to people has a great deal to do...

The simple act of paying positive attention to people has a great deal to do...

Design is so critical it should be on the agenda of every meeting in every...

Design is so critical it should be on the agenda of every meeting in every...

Communication is everyone's panacea for everything.

Communication is everyone's panacea for everything.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Life is pretty simple: You do some stuff. Most fails. Some works. You do more...

Life is pretty simple: You do some stuff. Most fails. Some works. You do more...

South Africa has all the tools to compete in the new global village - an...

South Africa has all the tools to compete in the new global village - an...

Leaders don't create followers, they create more leaders.

Leaders don't create followers, they create more leaders.

Give a lot, expect a lot, and if you don't get it, prune.

Give a lot, expect a lot, and if you don't get it, prune.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Winners must learn to relish change with the same enthusiasm and energy that we have...

Winners must learn to relish change with the same enthusiasm and energy that we have...

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

All business success rests on something labeled a sale, which at least momentarily weds company...

All business success rests on something labeled a sale, which at least momentarily weds company...

Success? You can't get a big head about it. When people stare at me, they...

Success? You can't get a big head about it. When people stare at me, they...

Success is full of promise till a man gets it; and then it is last...

Success is full of promise till a man gets it; and then it is last...

If your're not practicing, somebody else is, somewhere, and he'll be ready to take your...

If your're not practicing, somebody else is, somewhere, and he'll be ready to take your...