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A merchant who approaches business with the idea of serving the public well has nothing...

A merchant who approaches business with the idea of serving the public well has nothing...

A store's best advertisement is the service its goods render, for upon such service rest...

A store's best advertisement is the service its goods render, for upon such service rest...

As a rule, we find what we look for; we achieve what we get ready...

As a rule, we find what we look for; we achieve what we get ready...

Change is vital, improvement the logical form of change.

Change is vital, improvement the logical form of change.

Courteous treatment will make a customer a walking advertisement.

Courteous treatment will make a customer a walking advertisement.

Success will always be measured by the extent to which we serve the buying public.

Success will always be measured by the extent to which we serve the buying public.

The art of effective listening is essential to clear communication, and clear communication is necessary...

The art of effective listening is essential to clear communication, and clear communication is necessary...

It is the service we are not obliged to give that people value most.

It is the service we are not obliged to give that people value most.

It was always my practice to train salespeople under my direct supervision, and to treat...

It was always my practice to train salespeople under my direct supervision, and to treat...

Men are not great or small because of their material possessions. They are great or...

Men are not great or small because of their material possessions. They are great or...

My definition of an executive's job is brief and to the point. It is simply...

My definition of an executive's job is brief and to the point. It is simply...

No business can succeed in any great degree without being properly organized.

No business can succeed in any great degree without being properly organized.

No company can afford not to move forward. It may be at the top of...

No company can afford not to move forward. It may be at the top of...

No matter what his position or experience in life, there is in everyone more latent...

No matter what his position or experience in life, there is in everyone more latent...

No serious-minded man should have time for the mediocre in any phase of his living.

No serious-minded man should have time for the mediocre in any phase of his living.

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of...

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of...

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.