The well-satisfied customer will bring the repeat sale that counts.

Quote by James Cash Penney

Topics: James Cash Penney Quotes

I was long brought up to think that it was nothing short of a crime...

I was long brought up to think that it was nothing short of a crime...

The Golden Rule finds no limit of application in business.

The Golden Rule finds no limit of application in business.

We get real results only in proportion to the real values we give.

We get real results only in proportion to the real values we give.

No business can succeed in any great degree without being properly organized.

No business can succeed in any great degree without being properly organized.

Success will always be measured by the extent to which we serve the buying public.

Success will always be measured by the extent to which we serve the buying public.

A merchant who approaches business with the idea of serving the public well has nothing...

A merchant who approaches business with the idea of serving the public well has nothing...

I never trust an executive who tends to pass the buck. Nor would I want...

I never trust an executive who tends to pass the buck. Nor would I want...

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others....

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others....

It is the service we are not obliged to give that people value most.

It is the service we are not obliged to give that people value most.

Success cannot come from standstill men. Methods change and men must change with them.

Success cannot come from standstill men. Methods change and men must change with them.

The art of effective listening is essential to clear communication, and clear communication is necessary...

The art of effective listening is essential to clear communication, and clear communication is necessary...

Theory is splendid but until put into practice, it is valueless.

Theory is splendid but until put into practice, it is valueless.

Men are not great or small because of their material possessions. They are great or...

Men are not great or small because of their material possessions. They are great or...

It was always my practice to train salespeople under my direct supervision, and to treat...

It was always my practice to train salespeople under my direct supervision, and to treat...

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

The thought in my mind was that I must be a good merchant. If I...

The thought in my mind was that I must be a good merchant. If I...

The disciplined are free.

The disciplined are free.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

I believe in trusting men, not only once but twice - in giving a failure...

I believe in trusting men, not only once but twice - in giving a failure...

There's no better friend to any merchant than a fair competitor.

There's no better friend to any merchant than a fair competitor.