Do not primarily train men to work. Train them to serve willingly and intelligently.

Quote by James Cash Penney

Topics: James Cash Penney Quotes

A merchant who approaches business with the idea of serving the public well has nothing...

A merchant who approaches business with the idea of serving the public well has nothing...

The best of merchandise will go back to the shelf unless handled by a conscientious,...

The best of merchandise will go back to the shelf unless handled by a conscientious,...

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Change is vital, improvement the logical form of change.

Change is vital, improvement the logical form of change.

I never trust an executive who tends to pass the buck. Nor would I want...

I never trust an executive who tends to pass the buck. Nor would I want...

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

The art of effective listening is essential to clear communication, and clear communication is necessary...

The art of effective listening is essential to clear communication, and clear communication is necessary...

Success will always be measured by the extent to which we serve the buying public.

Success will always be measured by the extent to which we serve the buying public.

Selling is our No. 1 job. Never get away from selling a lot of merchandise...

Selling is our No. 1 job. Never get away from selling a lot of merchandise...

Growth is never by mere chance; it is the result of forces working together.

Growth is never by mere chance; it is the result of forces working together.

Too many would-be executives are slaves of routine.

Too many would-be executives are slaves of routine.

We can serve our customers well only if our buying jobs are right. You cannot...

We can serve our customers well only if our buying jobs are right. You cannot...

It was always my practice to train salespeople under my direct supervision, and to treat...

It was always my practice to train salespeople under my direct supervision, and to treat...

The disciplined are free.

The disciplined are free.

Clock watchers never seem to be having a good time.

Clock watchers never seem to be having a good time.

No matter what his position or experience in life, there is in everyone more latent...

No matter what his position or experience in life, there is in everyone more latent...

Courteous treatment will make a customer a walking advertisement.

Courteous treatment will make a customer a walking advertisement.

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of...

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of...

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others....

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others....

A store's best advertisement is the service its goods render, for upon such service rest...

A store's best advertisement is the service its goods render, for upon such service rest...