If you can't describe what you are doing as a process, you don't know what you're doing.

Quote by W Edwards Deming

Topics: W Edwards Deming Quotes

The average American worker has fifty interruptions a day, of which seventy percent have nothing...

The average American worker has fifty interruptions a day, of which seventy percent have nothing...

Profit in business comes from repeat customers, customers that boast about your project or service,...

Profit in business comes from repeat customers, customers that boast about your project or service,...

When a system is stable, telling the worker about mistakes is only tampering.

When a system is stable, telling the worker about mistakes is only tampering.

Eliminate numerical quotas, including Management by Objectives.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and...

It is not enough to do your best; you must know what to do, and...

The emphasis should be on why we do a job.

The emphasis should be on why we do a job.

Whenever there is fear, you will get wrong figures.

Whenever there is fear, you will get wrong figures.

Quality is everyone's responsibility.

Quality is everyone's responsibility.

You can not define being exactly on time.

You can not define being exactly on time.

Profit in business comes from repeat customers, customers that boast about your project or service,...

Profit in business comes from repeat customers, customers that boast about your project or service,...

It is not necessary to change. Survival is not mandatory.

It is not necessary to change. Survival is not mandatory.

All anyone asks for is a chance to work with pride.

All anyone asks for is a chance to work with pride.

Eliminate numerical quotas, including Management by Objectives.

Eliminate numerical quotas, including Management by Objectives.

Innovation comes from the producer - not from the customer.

Innovation comes from the producer - not from the customer.

Any manager can do well in an expanding market.

Any manager can do well in an expanding market.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Hold everybody accountable? Ridiculous!

Hold everybody accountable? Ridiculous!

It is not necessary to change. Survival is not mandatory.

It is not necessary to change. Survival is not mandatory.

Learning is not compulsory... neither is survival.

Learning is not compulsory... neither is survival.

The result of long-term relationships is better and better quality, and lower and lower costs.

The result of long-term relationships is better and better quality, and lower and lower costs.