Quotes about Phil Crosby

Quality is the result of a carefully constructed cultural environment. It has to be the...

#Phil Crosby

Quality has to be caused, not controlled.

#Phil Crosby

No one can remember more than three points.

#Phil Crosby

In a true zero-defects approach, there are no unimportant items.

#Phil Crosby

Eliminating what is not wanted or needed is profitable in itself.

#Phil Crosby

Change should be a friend. It should happen by plan, not by accident.

#Phil Crosby

Being convinced one knows the whole story is the surest way to fail.

#Phil Crosby

A rule to live by: I won't use anything I can't explain in five minutes.

#Phil Crosby

You have to lead people gently toward what they already know is right.

#Phil Crosby

You don't have to be noisy to be effective.

#Phil Crosby

The great discoveries are usually obvious.

#Phil Crosby

The audience only pays attention as long as you know where you are going.

#Phil Crosby