The great discoveries are usually obvious.

Quote by Phil Crosby

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Selecting the right person for the right job is the largest part of coaching.

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Eliminating what is not wanted or needed is profitable in itself.

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Change should be a friend. It should happen by plan, not by accident.

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Slowness to change usually means fear of the new.

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Being convinced one knows the whole story is the surest way to fail.

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Quality is the result of a carefully constructed cultural environment. It has to be the...

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You don't have to be noisy to be effective.

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The audience only pays attention as long as you know where you are going.

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In a true zero-defects approach, there are no unimportant items.

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