Courteous treatment will make a customer a walking advertisement.

Quote by James Cash Penney

Topics: James Cash Penney Quotes

A merchant who approaches business with the idea of serving the public well has nothing...

A merchant who approaches business with the idea of serving the public well has nothing...

Do not primarily train men to work. Train them to serve willingly and intelligently.

Do not primarily train men to work. Train them to serve willingly and intelligently.

There's no better friend to any merchant than a fair competitor.

There's no better friend to any merchant than a fair competitor.

Selling is our No. 1 job. Never get away from selling a lot of merchandise...

Selling is our No. 1 job. Never get away from selling a lot of merchandise...

No matter what his position or experience in life, there is in everyone more latent...

No matter what his position or experience in life, there is in everyone more latent...

The thought in my mind was that I must be a good merchant. If I...

The thought in my mind was that I must be a good merchant. If I...

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

It is always the start that requires the greatest effort.

It is always the start that requires the greatest effort.

Growth is never by mere chance; it is the result of forces working together.

Growth is never by mere chance; it is the result of forces working together.

I believe a man is better anchored who has a belief in the Supreme Being.

I believe a man is better anchored who has a belief in the Supreme Being.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

The greatest teacher I know is the job itself.

The greatest teacher I know is the job itself.

Change is vital, improvement the logical form of change.

Change is vital, improvement the logical form of change.

Exchange ideas frequently.

Exchange ideas frequently.

Too many would-be executives are slaves of routine.

Too many would-be executives are slaves of routine.

Every man must decide for himself whether he shall master his world or be mastered...

Every man must decide for himself whether he shall master his world or be mastered...

It was always my practice to train salespeople under my direct supervision, and to treat...

It was always my practice to train salespeople under my direct supervision, and to treat...

No company can afford not to move forward. It may be at the top of...

No company can afford not to move forward. It may be at the top of...

No business can succeed in any great degree without being properly organized.

No business can succeed in any great degree without being properly organized.

Men are not great or small because of their material possessions. They are great or...

Men are not great or small because of their material possessions. They are great or...