Courteous treatment will make a customer a walking advertisement.

Quote by James Cash Penney

Topics: James Cash Penney Quotes

My definition of an executive's job is brief and to the point. It is simply...

My definition of an executive's job is brief and to the point. It is simply...

There's no better friend to any merchant than a fair competitor.

There's no better friend to any merchant than a fair competitor.

A merchant who approaches business with the idea of serving the public well has nothing...

A merchant who approaches business with the idea of serving the public well has nothing...

I do not believe in excuses. I believe in hard work as the prime solvent...

I do not believe in excuses. I believe in hard work as the prime solvent...

The art of effective listening is essential to clear communication, and clear communication is necessary...

The art of effective listening is essential to clear communication, and clear communication is necessary...

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others....

Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others....

Men are not great or small because of their material possessions. They are great or...

Men are not great or small because of their material possessions. They are great or...

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of...

Responsibilities are given to him on whom trust rests. Responsibility is always a sign of...

There has never been a time when a career in the Penney Company was not...

There has never been a time when a career in the Penney Company was not...

The best of merchandise will go back to the shelf unless handled by a conscientious,...

The best of merchandise will go back to the shelf unless handled by a conscientious,...

No company can afford not to move forward. It may be at the top of...

No company can afford not to move forward. It may be at the top of...

Every man must decide for himself whether he shall master his world or be mastered...

Every man must decide for himself whether he shall master his world or be mastered...

Selling is our No. 1 job. Never get away from selling a lot of merchandise...

Selling is our No. 1 job. Never get away from selling a lot of merchandise...

It is always the start that requires the greatest effort.

It is always the start that requires the greatest effort.

The Golden Rule finds no limit of application in business.

The Golden Rule finds no limit of application in business.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

Salesmanship is limitless. Our very living is selling. We are all salespeople.

The greatest teacher I know is the job itself.

The greatest teacher I know is the job itself.

As a rule, we find what we look for; we achieve what we get ready...

As a rule, we find what we look for; we achieve what we get ready...

No business can succeed in any great degree without being properly organized.

No business can succeed in any great degree without being properly organized.

Do not primarily train men to work. Train them to serve willingly and intelligently.

Do not primarily train men to work. Train them to serve willingly and intelligently.