The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Quote by Thomas J Watson

Topics: Thomas J Watson Quotes

Really big people are, above everything else, courteous, considerate and generous - not just to...

Really big people are, above everything else, courteous, considerate and generous - not just to...

Once an organization loses its spirit of pioneering and rests on its early work, its...

Once an organization loses its spirit of pioneering and rests on its early work, its...

Would you like me to give you a formula for success? ItÃs quite simple, really....

Would you like me to give you a formula for success? ItÃs quite simple, really....

If you want to achieve excellence, you can get there today. As of this second,...

If you want to achieve excellence, you can get there today. As of this second,...

Good design is good business.

Good design is good business.

A manager is an assistant to his men.

A manager is an assistant to his men.

Whenever an individual or a business decides that success has been attained, progress stops.

Whenever an individual or a business decides that success has been attained, progress stops.

All the problems of the world could be settled easily if men were only willing...

All the problems of the world could be settled easily if men were only willing...

If you aren't playing well, the game isn't as much fun. When that happens I...

If you aren't playing well, the game isn't as much fun. When that happens I...

You don't hear things that are bad about your company unless you ask. It is...

You don't hear things that are bad about your company unless you ask. It is...

Don't make friends who are comfortable to be with. Make friends who will force you...

Don't make friends who are comfortable to be with. Make friends who will force you...

Every time we've moved ahead in IBM, it was because someone was willing to take...

Every time we've moved ahead in IBM, it was because someone was willing to take...

Design must reflect the practical and aesthetic in business but above all... good design must...

Design must reflect the practical and aesthetic in business but above all... good design must...

The great accomplishments of man have resulted from the transmission of ideas and enthusiasm.

The great accomplishments of man have resulted from the transmission of ideas and enthusiasm.