It's so important to experience what your customers are experiencing and listen to their suggestions.

Quote by David Neeleman

Topics: David Neeleman Quotes

And, of course, customers really need to feel safe and are seeking reassurance when they...

And, of course, customers really need to feel safe and are seeking reassurance when they...

What you can't buy is the loyalty that comes through our dedicated crewmembers.

What you can't buy is the loyalty that comes through our dedicated crewmembers.

I believe the public's confidence would be increased if the federal government took over the...

I believe the public's confidence would be increased if the federal government took over the...

Of course, we should all be aware of what we're packing in our carry-on luggage...

Of course, we should all be aware of what we're packing in our carry-on luggage...

This is not a business where you can hand off and run by remote control.

This is not a business where you can hand off and run by remote control.

People were desperately trying to fill their seats for the summer. And so prices are...

People were desperately trying to fill their seats for the summer. And so prices are...

I'm always crunching numbers, so my calculator watch is a must.

I'm always crunching numbers, so my calculator watch is a must.

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more...

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more...

We are just interested in dealing with the people we're paying every day. We know...

We are just interested in dealing with the people we're paying every day. We know...

I actually thrive on all the challenges, and I don't feel like ADD has impaired...

I actually thrive on all the challenges, and I don't feel like ADD has impaired...

I also really like getting to know our crew members better.

I also really like getting to know our crew members better.

Our people get profit-sharing checks. I got a report the other day that says that...

Our people get profit-sharing checks. I got a report the other day that says that...

Just keep thinking about the good side of ADD - the creativity and the originality...

Just keep thinking about the good side of ADD - the creativity and the originality...

We're reviewing everything to see how we can do it better, faster, and more efficiently.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38...

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38...

A lot of airlines have come and gone.

A lot of airlines have come and gone.

I think they got caught up in how much money they could get from each...

I think they got caught up in how much money they could get from each...

Value will always be on top of everyone's lists now, right along with safety.

Value will always be on top of everyone's lists now, right along with safety.

We don't want a third party who may or may not have our best interests...

We don't want a third party who may or may not have our best interests...

And you've got to remember that I'm also the father of nine children.

And you've got to remember that I'm also the father of nine children.