It's so important to experience what your customers are experiencing and listen to their suggestions.

Quote by David Neeleman

Topics: David Neeleman Quotes

I'm always crunching numbers, so my calculator watch is a must.

I'm always crunching numbers, so my calculator watch is a must.

Of course, we should all be aware of what we're packing in our carry-on luggage...

Of course, we should all be aware of what we're packing in our carry-on luggage...

I think they got caught up in how much money they could get from each...

I think they got caught up in how much money they could get from each...

Our people get profit-sharing checks. I got a report the other day that says that...

Our people get profit-sharing checks. I got a report the other day that says that...

We don't want a third party who may or may not have our best interests...

We don't want a third party who may or may not have our best interests...

This is not a business where you can hand off and run by remote control.

This is not a business where you can hand off and run by remote control.

We are just interested in dealing with the people we're paying every day. We know...

We are just interested in dealing with the people we're paying every day. We know...

And you've got to remember that I'm also the father of nine children.

And you've got to remember that I'm also the father of nine children.

Just keep thinking about the good side of ADD - the creativity and the originality...

Just keep thinking about the good side of ADD - the creativity and the originality...

I actually thrive on all the challenges, and I don't feel like ADD has impaired...

I actually thrive on all the challenges, and I don't feel like ADD has impaired...

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38...

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38...

What you can't buy is the loyalty that comes through our dedicated crewmembers.

What you can't buy is the loyalty that comes through our dedicated crewmembers.

Value will always be on top of everyone's lists now, right along with safety.

Value will always be on top of everyone's lists now, right along with safety.

A lot of airlines have come and gone.

A lot of airlines have come and gone.

We tried to set up a company that patterned ourselves after Southwest in all the...

We tried to set up a company that patterned ourselves after Southwest in all the...

I also really like getting to know our crew members better.

I also really like getting to know our crew members better.

And, of course, customers really need to feel safe and are seeking reassurance when they...

And, of course, customers really need to feel safe and are seeking reassurance when they...

Be it $15 million here and $11 million there, it takes hundreds of millions to...

Be it $15 million here and $11 million there, it takes hundreds of millions to...

We're reviewing everything to see how we can do it better, faster, and more efficiently.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

People were desperately trying to fill their seats for the summer. And so prices are...

People were desperately trying to fill their seats for the summer. And so prices are...