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If you can't describe what you are doing as a process, you don't know what...
#W Edwards Deming
If you do not know how to ask the right question, you discover nothing.
#W Edwards Deming
Innovation comes from the producer - not from the customer.
#W Edwards Deming
It is not necessary to change. Survival is not mandatory.
#W Edwards Deming
Lack of knowledge... that is the problem
#W Edwards Deming
Any manager can do well in an expanding market.
#W Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
#W Edwards Deming
Hold everybody accountable? Ridiculous!
#W Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
#W Edwards Deming
Whenever there is fear, you will get wrong figures.
#W Edwards Deming
You can not define being exactly on time.
#W Edwards Deming
You should not ask questions without knowledge
#W Edwards Deming
All anyone asks for is a chance to work with pride.
#W Edwards Deming
Learning is not compulsory... neither is survival.
#W Edwards Deming
Quality is everyone's responsibility.
#W Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
#W Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing...
#W Edwards Deming
The emphasis should be on why we do a job.
#W Edwards Deming
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