Innovation comes from the producer - not from the customer.
It is not necessary to change. Survival is not mandatory.
Lack of knowledge... that is the problem
Any manager can do well in an expanding market.
Eliminate numerical quotas, including Management by Objectives.
Hold everybody accountable? Ridiculous!
If you can't describe what you are doing as a process, you don't know what you're doing.
If you do not know how to ask the right question, you discover nothing.